ByYourSideForLife_Logo_v2_-02 (1).svg

Last update: September 2023 

Besins Healthcare Monaco S.A.M. (“We”) is committed to protecting your personal data and to respecting your privacy. We collect and further process personal data pursuant to applicable law, most notably the General Data Protection Regulation.

This Privacy Policy explains the reason for the processing of your personal data, the way we collect, handle and ensure protection of all personal data provided, how that information is used and what rights you have in relation to your personal data.

This Privacy Policy applies only for personal data collected through (your use of) this website. If you have questions on personal data that you may have communicated to us through any other channel, please see How can you contact us? below.

Which personal data may we collect and further process? 

For most of the pages that make up this website, we may collect information that does not directly identify you such as:

  • the server you are logged onto,
  • the geographic location of the ISP you use,
  • the type of browser you use,
  • your date and time of access
  • website requesting access
  • transferred volume of data
  • your language settings
  • your IP address (“IT Information”).

IT Information is obtained through cookies. A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. You can find the list of the cookies we use in our Cookie Settings .

In some cases, in order to contact us, or to subscribe to our newsletter, you may have to enter other personal data such as your first name, your name, and/or your e-mail (“Contact Details”), and you may also choose to provide additional information such as your sex or gender, fields of interests, specialty (if you are an healthcare professional), etc. (“Additional Information”) 

Children and other sensitive personal data 

We do not collect sensitive personal data pertaining to racial or ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, health or trade union membership on this website.

We do not knowingly collect or use any personal data from children (we define “children” as minors younger than 18) on this website. We do not knowingly allow children to communicate with us or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below (see below “"How can you contact us”), and we will work with you to address this issue.

If a possibility to contact us through this website is available, this should not be used by you to seek medical advice or report adverse events. If you have a question on our product, we strongly recommend that you contact your doctor or the relevant authorities of your country of residence. 

What is the purpose of processing? 

We process your IT Information for the purpose of measuring user frequency and traffic on our website . That will allow us to better understand how our website is used and how it is useful to the public, and to improve it in accordance with such use. You can find more details on the specific purpose of each cookie in our Cookie Settings.

If you contact us for a specific request, we process your Contact Details and, when applicable, Additional Information exclusively for the processing of your specific request.

If you subscribe to our newsletter, we process your Contact Details and, when applicable, Additional Information for the sole purpose of sending you our newsletter by e-mail from time to time . 

What is the legal ground of processing? 

Save as for cookies which are strictly necessary for this website to function, the processing of your personal data occurs only if you consent to it.

You have the right to give or to withdraw your consent at any time. For IT Information, this can be done easily by changing your cookies preferences in the Cookies Settings . For your Contact Details, and Additional Information, please see below “How can you contact us”. 

How long do we keep your data? 

Unless otherwise requested by law, we keep your Contact Details and Additional Information, as applicable, (i) as long as reasonably necessary to process your specific request, i.e. until there has been a final outcome in relation to the case raised by your request or (ii) as long as our newsletter is effective and you have not decided to unsubscribe from it. Unsubscribing from our newsletter can be done easily by clicking on the “unsubscribe” button located at the bottom of each newsletter sent to you by e-mail .

Unless otherwise requested by law, we keep your IT Information as long as mentioned in our Cookie Settings

With whom do we share your personal data? 

Your personal data can be accessed by a restricted number of our employees who are trained about the importance of privacy and how to handle and manage personal data appropriately and securely.

Depending on the content of your request, we may share your personal data to our affiliated entities and/or to third parties. We will only use third parties providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of applicable law and ensure the protection of your rights.

These service providers will mostly be located in various countries. In the event of a transfer to countries which may offer a lower level of data protection, we enter into data transfer agreements based on the standard contractual clauses for international data transfers. 

What are your rights? 

To the extent permitted by applicable law, you have the right to ask us:

  • for copies of your personal data (“right of access”)
  • to rectify information you think is inaccurate, and to complete information you think is incomplete (“right to rectification”)
  • to erase your personal information in certain circumstances (“right to erasure”)
  • to restrict the processing of your information in certain circumstances (“right to restriction of processing”)
  • to object to the processing of your personal data (“right to object”)
  • to receive your personal data in a structured, commonly used and machine readable format and to (have) transmit(ted) your personal data to another organization (“data portability”)

Unless if your request is manifestly unfounded or excessive, you are not required to pay any charge for exercising your rights. Unless as otherwise prescribed by applicable law, we have one month to respond to you. 

How can you contact us? 

We work to high standards when it comes to processing your personal information. If you have questions, queries or concerns, or if you want to exercise one of the rights listed above, please contact us at and we will respond. Alternatively, you may send a letter to the following address:

Besins Healthcare Monaco S.A.M.  
Attn. General Counsel  
11, Rue Du Gabian  
MC98000 Monaco

If more convenient to you, you may also choose to contact directly one of our affiliates. The names, addresses and countries of incorporation of these affiliates can be found here


If you remain dissatisfied, you can lodge a complaint with the competent supervisory authority.

For the Besins Healthcare group, the lead supervisory authority is the Irish Data Protection Commission, which can be joined here: 

How will you know whether we have updated this Privacy Policy? 

If we change its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy. Without prejudice to your rights under applicable law, we reserve the right to amend this Privacy